![]() After that, enter the email address that will receive the forwarded email messages. In the Settings dialog box, select Mail > Forwarding. Go to your Outlook support account and select Settings. Confirm your email integration by entering your email address and the secret code you received from Paldesk. Check your Outlook inbox and verify your email address. Once you have done this, all messages sent to your Yahoo! account will be forwarded into Paldesk as tickets.Ĭomplete the steps below to enable email forwarding for Outlook: Go back to the Paldesk application and follow the instructions sent to your forwarding address. Now paste the email you copied in Step 4. ![]() Select the email address you want to forward messages to. Under Forwarding, enter the Forwarding Address. Go to your Yahoo! support account and proceed to Settings. Go back to Administration > Channels > Mail and copy the custom email address assigned to your account. Check your Yahoo inbox and verify your email address. Enter your support email and name that will show up as the sender of your tickets and save changes. Log into Paldesk and go to Administration > Channels > Email. To connect your Yahoo! Account with your Paldesk app, do the following: Here’s a video showing you how to set up forwarding between Paldesk and Gmail: That’s it! All messages sent to that email account will now be forwarded to your Paldesk and available as tickets. ![]() Click on the verification link in that message. A verification message from Gmail will be sent to that address (in the Paldesk). ![]() Paste the email address you copied in Step 4. In the Forwarding section, select ‘ Add a forwarding address’ and then “ Forward a copy of incoming mail to ” and save changes. Go to your support Gmail account and click on Settings (the gear icon in the top right-hand corner). Go back to Administration > Channels > Mail and copy the custom email address assigned to your account (circled in Image 1.) Check your Gmail inbox and verify your email address.
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